Privacy Policy Overview

At City General Hospital, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive medical care at our facility.

HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws that protect the privacy of your health information. We maintain appropriate physical, electronic, and procedural safeguards to protect your information.

Information We Collect

Personal Information

• Name, address, and contact information
• Date of birth and social security number
• Insurance information
• Medical history and current health conditions
• Treatment and medication information

Website Information

• IP address and browser information
• Pages visited and time spent on our website
• Information provided through online forms
• Appointment requests and inquiries

How We Use Your Information

We use your information for the following purposes:

• Provide medical treatment and healthcare services
• Process insurance claims and payments
• Communicate with you about your health care
• Send appointment reminders and follow-up information
• Improve our services and patient experience
• Comply with legal and regulatory requirements

Information Sharing and Disclosure

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for payment purposes
• Government agencies as required by law
• Business associates who help us operate (with appropriate safeguards)

We will not sell, rent, or share your information for marketing purposes without your explicit consent.

Your Rights

You have the right to:

• Access your health information
• Request corrections to your records
• Receive a copy of your medical records
• Request restrictions on information sharing
• Receive notifications of privacy breaches
• File a complaint if you believe your privacy rights have been violated

Security Measures

We implement various security measures to protect your information:

• Encryption of electronic records
• Secure storage of physical records
• Access controls and authentication
• Regular security assessments and updates
• Staff training on privacy and security

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

Types of Cookies We Use

• Essential cookies for website functionality
• Analytics cookies to understand usage
• Preference cookies to remember your settings